Fundraising Tips
General FAQs
1) The page wouldn’t load. What do I do?
2) Are credit card transactions secure?
3) How will funds raised through the Whale Warriors campaign be used?
4) Will Sea Shepherd accept donations from companies?
5) What do I do if I find inappropriate content on a personal or team fundraising page?
6) Is the illegal Japanese whaling crisis I am reading about real?
7) Are donations refundable?
8) Are donations tax-deductible?
Personal Page
1) How is my profile information being used?
2) How do I create a page?
3) How do I find someone else’s page?
4) How do I login?
5) How do I upload or change my personal page image?
6) How do I add, remove, or edit text on my Personal Page?
7) Can I customize a URL for my fundraising page?
8) How do I update my fundraising goal on my personal fundraising page?
9) Can I change my notification status?
10) What do I do if I’ve forgotten my password?
11) Why doesn’t my donor’s name appear on my donation thermometer?
12) Can I delete my personal page?
13) Can I add a second name?
Address Book
1) How do I add contacts into the Address Book?
2) How do I edit contact details?
3) How do I delete a contact from my Address Book?
4) Does Sea Shepherd save my address book?
Email Centers
1) How do I send an email to the contacts in my Address Book?
2) How do I thank contacts once a donation has been made?
3) Can I customize the messages?
Offline Donations
1) How do I add an offline donation?
2) How do I edit/remove an offline donation?
3) Will my offline donations be reflected in my Donation History area?
4) Will my offline donations be reflected in the “Send Thanks” area as needing to be thanked?
5) Will my offline donors receive an e-acknowledgement of their donation from Sea Shepherd if I enter an email address?
6) Will my offline donors be reflected on my donor thermometer?
7) How can I tell if my offline donation has been successfully received?
8) How late can I send checks to Sea Shepherd?
9) Will my offline donations count toward my eligibility for Sea Shepherd fundraising prizes?
Activity History
1) How do I view the donation details of a particular donor?
2) Are my offline donations present in the “My Activity” area?
3) Are my donors thanked by Sea Shepherd?

Fundraising Tips

Creating your Whale Warrior page is easy, but reaching your fundraising goal is a bit more difficult. We’ve included some tips below help enhance your fundraising experience.

1.    Who to solicit

You know a lot of people – probably more than you think! And many of them would likely support you in your fundraising for an issue you care so deeply about. So reach out to those people – friends, family and colleagues alike – and ask them to make a gift toward your fundraising goal.

2.    How to solicit

Once you’re logged in, the fundraising dashboard makes it easy to email your contacts to tell them about your fundraising page. You can also ask over the phone, in person or using social media sites like Facebook or Twitter – whatever works best for you! Make sure to let everyone know that you’re fundraising on behalf of Sea Shepherd and why you have chosen to do so. Adding a picture or story on your fundraising page will make it more personal. For all electronic communications, remember to include your friendly URL (ex: www.myseashepherd.netcommunity/paulwatson)

3.    Keep up the momentum

Like anything, fundraising has its up and downs. Help maintain momentum for your fundraising page by talking about it to others, posting about it on Facebook or Twitter, including it your email signature, and sending out progress emails from the fundraising dashboard. Let everyone know your fundraising goal and how close you are to achieving it. And don’t be scared to ask again – some people forget to donate and need a reminder! For all electronic communications, remember to include your friendly URL (ex: www.myseashepherd.netcommunity/paulwatson)

4.    Say thanks

Just as you would for any gift, make sure to say a special thanks for every donation you get on your fundraising page. No matter the size of the gift, make sure the donor knows you appreciate their support. You can use the fundraising dashboard to send thank you emails directly to those who donated online.

General FAQs

1) The page wouldn’t load. What do I do?

  • Try reloading the page.
  • Check to make sure you have the website address right: http://www.seashepherd.org/whalewarrior.
  • Test and see if you can load any other websites. If not, then you are having a problem with the Internet and you need to check your Internet connection or router and/or check with your Internet Service Provider.

2) Are credit card transactions secure?

All credit card transactions are secure. Your credit card information is encrypted and is not publically available to any user of the system.

3) How will funds raised through the Whale Warriors campaign be used?

Contributions raised via this campaign will be used to further Sea Shepherd’s mission to end the destruction of habitat and slaughter of whales, dolphins, seals, fish, and other wildlife in the world’s oceans in order to conserve and protect ecosystems and species.

4) Will Sea Shepherd accept donations from companies?

Yes, Sea Shepherd is grateful to accept donations from companies (whether a commercial company or nonprofit/foundation).

5) What do I do if I find inappropriate content on a personal or team fundraising page?   

Sea Shepherd is making every effort to monitor content on the Whale Warriors and appreciates your help. Content you deem inappropriate can be reported by email at onlinesupport@seashepherd.org or by phoning 877-WHALES-911.

6) Is the illegal Japanese whaling crisis I am reading about real?

Throughout this campaign you will see and hear information about how Sea Shepherd reacts to illegal activity in the world’s oceans. The information detailed on this website and through the email series is a reflection of Operation No Compromise from 2010 and does not portray a current emergency.  This campaign, however, will give you the experience of what it is like to be on the frontline of a Sea Shepherd campaign.

7) Are donations refundable?

Gift Refund Policy:

Sea Shepherd will refund donations for up to 60 days beyond the date it was received. If payment was made by check, the refund will be made after the check clears the bank. Please send your request in writing to either of the addresses below and be sure to include full name, date of gift, amount of gift, method of payment (and if applicable, include last four digits of credit card):

1.)    Send e-mail to: onlinesupport@seashepherd.org

2.)    Mail letter to:

Sea Shepherd Conservation Society
PO Box 2616
Friday Harbor, WA 98250 USA

8) Are donations tax-deductible?
 
Sea Shepherd is a registered charity in the following countries where applicable tax benefits can be exercised:

  • United States
  • France
  • Germany
  • Netherlands
  • United Kingdom

Sea Shepherd is a registered business in the following countries, but does not yet have tax benefits for the donor:

  • Australia
  • Belgium
  • Galapagos, Ecuador (operating under US nonprofit status)
  • South Africa

Countries where Sea Shepherd is growing and are listed on our website as offices, but registrations have not yet begun:

  • Argentina
  • Canada
  • Chile
  • Italy
  • Spain

For donations from countries where applicable tax benefits can be exercised, the online or mailed acknowledgement for the gift will serve for this purpose. 

Personal Page

Your Personal Page serves as your main communication piece to tell your story, ask for donations, and show your fundraising progress.

1) How is my profile information being used?

Your name and email address will be used to communicate with you about the Whale Warriors campaign and to provide more information on Sea Shepherd.  See our Privacy Policy for additional information on how Sea Shepherd may use the data collected during this campaign.

2) How do I create a page?

To create a page, click on the “Create your page now” button on the landing page. From here, fill out the registration form and follow the instructions.

3) How do I find someone else’s page?

To find a page, click on the “Find a page now” button on the landing page. From here, type in the name of the person’s whose page you’re looking for and click Search”.

4) How do I login?

To login, click on the “Login now” button on the landing page. From here, input your username and password.

5) How do I upload or change my personal page image?

You can upload or change your personal page image from the “My Page” area within the fundraising page dashboard. 

Click on “Edit my Web Page” and select the “Image Library” icon.

From here, select “view album” and then click on the “Upload to Album” link.

Then browse for a specific image on your computer and then click on “Upload Now” to add it to your album.

To select an image from the album, click on it and then click “Select Image” to add it to your page.

To change the appearance or layout of an image within the text of the “My Story” section, right click on the image and select “Properties” from the menu. You can use the options here to adjust the size of the image as well as its positioning on the page (i.e. aligned left with text flowing around it to the right or aligned to the right with text flowing around it on the left side).

You can also add images to the slideshow on your page in the “My Photos” section below the “My Story” section. To upload photos, click “Add Image” and follow the instructions from above for uploading photos into an album.

Please note that there is a limit of 10 photos in your album. If you reach your limit and need to delete a photo, please contact us with the name of the image that you would like deleted and we will delete it for you. Unfortunately, there is no way for you to delete photos from your album.

6) How do I add, remove, or edit text on my Personal Page?

You can add, remove, or edit text on your Personal Page from the “My Page” area within the fundraising page dashboard. 

Click on “Edit my Web Page” and type in your preferred message in the “My Story” text area. Remember to click on “Save Changes” to update your page and save your edits! 

7) Can I customize a URL for my fundraising page?

Yes. To create a friendly URL for your fundraising page, go to the “My Web Page” page.

From the “Friendly URL” section, enter the URL extension you would like to add to the campaign URL and click on the checkmark to the right of the text box. This will verify if the URL is available. If it is available, the “Apply Friendly URL” button will become active – click on it to save your friendly URL. If it is not available, please select another URL. Please note that spaces won’t be accepted but underscores are possible (ie: My_Page vs. My Page).

8) How do I update my fundraising goal on my personal fundraising page?

You can update your fundraising goal by going to the “My Home” area within the fundraising page dashboard and entering the amount under the “My Details” section at the right. Remember to click “Update” to save your changes. 

9) Can I change my notification status?

You can update your notification status by going to the “My Home” area within the fundraising page dashboard and opting in/out of emails under the “My Email Notifications” section at the bottom. Remember  to click “Update” to save your changes.

10) What do I do if I’ve forgotten my password?

If you’ve forgotten your password, click on the “forgotten password” link in the login area and enter your User ID. Your password reminder phrase will be sent to you by email.

11) Why doesn’t my donor’s name appear on my donation thermometer?

All donors are given the option to make a donation anonymously. If a donor selects the option to do so, his/her name will not appear.  

12) Can I delete my personal page?

If you would like us to remove your personal page, please email onlinesupport@seashepherd.org with your request. 

13) Can I add a second name?

Unfortunately it is not possible to add a second name to the page.

Address Book

The Address Book allows you to add or import contacts from other email programs and edit contact information. In order to send emails from the system or monitor/track responses in the Email Center, the contact must be listed in your Address Book. Any donors who have donated to your page and were not originally in your Address Book will be automatically added upon making a donation.

1) How do I add contacts into the Address Book?

You can add names to your Address Book in the Address Book area within the fundraising dashboard. You can add names manually, one at a time, by clicking on “New Contact” and filling in the required information. 

For experts, there is also an option to import contacts from your email client address book by clicking "Import Contacts" and following the directions to upload a .csv file containing a list of contacts. To use the import feature, you will need to know how to export a list of contacts from your email program into the proper file format. Unfortunately, we can't provide support for each individual email client.

If you aren’t an expert and don’t want to enter your contacts one at a time, an alternative solution is to copy/paste your fundraising page URL from the “My Page” section and use your own email client to send emails out to your contacts. Please note this will negate the email tracking available in the “My Activity” section (see later on in the document).

2) How do I edit contact details?

You can edit the contact details of any the contacts in the Address Book by going to that area within the fundraising dashboard. 

Select the contact that you wish to edit by clicking on the contact name and update the contact as you wish. Don’t forget to click “Save” to update your changes.

3) How do I delete a contact from my Address Book?

You can delete a contact from the Address Book by going to that area within the fundraising dashboard. 

Click the box beside the contact name and then click on “Delete” to remove it.

4) Does Sea Shepherd save my address book?

Emails you upload from your personal address book for use in the Whale Warriors campaign will not be stored or used for any other purpose by Sea Shepherd. For more information about how we use information from our supporters, please consult our Privacy Policy.

Email Centers

The “Send Email” area and “Send Thanks” area ensures your fundraising success through effective and efficient communication with your existing and potential donors.  We provide you with the messaging you need to ask for support and thank your donors – but, of course, you can always edit our message or add your own.

1) How do I send an email to the contacts in my Address Book?

You can send an email to contacts in your Address Book from the “Send Email” area within the fundraising dashboard.

To select a contact from your Address Book, choose “Address Book” and click on the box beside the contact name(s) and click “Continue”.

To enter a new contact to email, choose “New Contact” and fill out the required information.

Once a contact has been selected, choose your email style, enter a subject line and write your message. Please note that a hyperlink to your fundraising page will be automatically included in this email when it is sent. When you’re ready, click on “Preview” or “Send”.

2) How do I thank contacts once a donation has been made?

You can send a thank you email to donors from the “Send Thanks” area within the fundraising dashboard.

To select a donor name(s), click on the box beside the contact name and click on “Continue”.

From here you can choose your email style, enter a subject line and write your message. When you’re ready, click on “Preview” or “Send”.

3) Can I customize the messages?

Yes, you can customize your personal message “Your Message” text body window. You cannot, however, alter the Sea Shepherd message that is appended to your message (that you can see using the “Preview” function).

Offline Donations

The Offline Donations area allows you to enter donations received by check into the system, consolidating these with the online donations that people have made on your behalf. All checks should be made out to Sea Shepherd Conservation Society.

1) How do I add an offline donation?

You can add an offline donation in the “Offline Donations” area within the fundraising dashboard.

Click “Enter New Donation”, fill out the requested information and then click “Save Donation”. This donation will now automatically appear in your “My Activity” area and indicated as “offline”.

Please send checks directly to Sea Shepherd. Checks received by Friday, October 14th, 2011 will be eligible for the prizes.  Please include your name (as it appears in your Personal Details) in the envelope with the checks as this is the only way we will know to whose fundraising page the gifts should be credited.

Please mail checks to:
Sea Shepherd Conservation Society
PO Box 2616
Friday Harbor WA 98250
USA

2) How do I edit/remove an offline donation?

You can edit/remove an offline donation in the “Offline Donations” area within the fundraising dashboard by clicking on “Edit” or “Delete” beside the donation in question.

3) Will my offline donations be reflected in my Donation History area?

Yes.  Once you enter a check donation into the “Offline Donations” area within the fundraising dashboard, that donation will automatically appear in the “My Activity” area as an offline gift.

Within the “Offline Donations” area, that donation will be indicated as offline and pending/accepted/rejected until a check is received and verified by Sea Shepherd.

4) Will my offline donations be reflected in the “Send Thanks” area as needing to be thanked?

Yes, offline donors will be reflected in the “Send Thanks” area.

5) Will my offline donors receive an e-acknowledgement of their donation from Sea Shepherd if I enter an email address?

No.  Offline donors will not receive an e-acknowledgement from Sea Shepherd even if you enter an email address when adding their donation.  Sea Shepherd will send a hard copy acknowledgement by mail when the check donation is received.

6) Will my offline donors be reflected on my donor thermometer?

Yes.  Offline donors will be reflected on your donor thermometer. The donor name will only appear if consent has been given for the name to be made public.

7) How can I tell if my offline donation has been successfully received?

In the “Offline Donations” area in the fundraising dashboard you can view all of your donations.  The status of an offline donation will be indicated as pending until the checks have been received and verified by Sea Shepherd.  After successful verification, they will appear as accepted. If they are not successfully verified, they will appear as rejected.

8) How late can I send checks to Sea Shepherd?

Check donations must be received no later than Friday, October 14th, 2011 in order to be verified by Sea Shepherd staff and included in your final campaign fundraising total. Checks that miss this deadline are still appreciated and will be used towards Sea Shepherd’s mission to end the destruction of habitat and slaughter of whales, dolphins, seals, fish, and other wildlife in the world’s oceans in order to conserve and protect ecosystems and species.

9) Will my offline donations count toward my eligibility for Sea Shepherd fundraising prizes?

Check donations must be received no later than Friday, October 14th, 2011 in order to be verified by Sea Shepherd staff and included in your final campaign fundraising total.

Activity History

Visit “My Activity” area to view a summary of the donations you’ve received to date and/or the emails you’ve sent. \

1) How do I view the donation details of a particular donor?

You can view the donation date, donation amount and email history for each of your fundraising page donors from the “My Activity” area within the fundraising dashboard.  

2) Are my offline donations present in the “My Activity” area?

Yes.  Once you enter a donation into the “Offline Donations” area within the fundraising dashboard, that donation will automatically appear in the “My Activity” area. That donation will be indicated as “offline”.

3) Are my donors thanked by Sea Shepherd?

Yes.  Each donor who gives with a credit card through Whale Warriors site will receive an automatic acknowledgement of their gift via email. Each donor who is entered offline will receive an acknowledgement by mail once their check is received. You may also send an additional personal thank you note to your donor through the “Send Thanks” area.